Quality Assurance Tips for Door Mat Rental Service Businesses

a.� Management should set a Merchandise Replacement Cost range for each location.� This range insures that a location purchases enough mats to maintain good quality mats and prevents costs from being excessive. Dividing the total dollar purchases of mats by the total mat revenue for the location derives this percentage.� For example, if a location purchases $15,000 of mats in a quarter and has mat rental revenues of $175,000, the merchandise replacement cost is 8.6%.� For an established location the typical merchandise replace cost ranges between 8�and 10%.

b.All mats should be washed and dried according to existing washing and drying formulas.

c. Inspect all mats, and maintain a log of the mats that do not meet acceptable standards based on the following:

� i.� Spot color loss

�ii. Stains and blemishes

� iii.� Ripples

� iv. Border and body tears on the rubber side of the mat.�

� v. Loss of carpet fibers on�worn out mats

d. The following corrective action will be taken on all mats inspected that do not meet acceptable standards:

� i. Spot color loss.

a. Record the manufacturing date code listed on the rubber side of the mat.

b.Note any increases in the numbers of mats with color loss within any particular color and size.� Report to Production Management immediately.

c.� Hold separate for overdyeing.

� ii. Stains and blemishes.

a.Record the manufacturing date code listed on the rubber side of the mat.

b.� Hold separate for rewash or overdyeing as directed by the Production Manager.

c.� If the mat is to be rewashed, do so with the Heavy Wash Formula.

�iii.� Ripples.

a. Record the manufacturing date code listed on the rubber side of the mat.

b. Hold the mat separate for Production Management inspection to determine if the rippling requires scrapping the mat.

c.� If the mat is to be scrapped, immediately cut off the corner label or other property marking and discard the mat as directed by Production Management.

� iv.Border and body tears on the rubber side of the mat.

a. Record the manufacturing date code listed on the rubber side of the mat.

b.� Bring major changes in quantity of repairs to the attention of Production Management immediately. 

c. Hold separate for in-plant repair.

� v.� Loss of carpet fibers�on worn out mats

a. Record the manufacturing date code listed on the rubber side of the mat.

b.If the mat is to be scrapped, immediately cut off the corner label or other property marking and discard the mat as directed by Management. 

e.�Overdyeing of mats that are stained, blemished or with obsolete colors or logos should be scheduled as soon as the inventory is large enough for a dyeing cycle.

f.All mat repairs will be made on the heat seal machine.

g. Inspect mat logs for any unusual increases in the number of mats with unusual wear and tear.� Monitor increases in spot color loss, stains and blemishes, ripples, rubber tears and carpet loss.

h.� Isolate the root cause of the damaged mats and take corrective action.